On unsupported modules and RT tickets (#2)
Regarding my previous blog post on unsupported modules, after casual viewing of several RT queues (including viewing rejected and resolved queues instead of only the active ones), it looks like many CPAN authors do in fact read the tickets, but they do not respond or mark the ticket as open, so the status of the tickets stay as new and this gives the impression of neglect.
I wonder if RT can log the event if the author reads a ticket. Or perhaps show a helpful reminder for the author to act on a ticket immediately (even if just setting a ticket status). Or making it easier to set ticket status, by showing a button or two? Or perhaps automatically set the ticket status to open on the author reading the ticket? Some or all of them?